May 4, 2006 Plug focus stays on telecom sector, but eye is on residential market Source: The
Business Review But CEO Roger Saillant said just months after joining the company in 2001 that he didn't use one of the company's home units. "Not yet," Saillant said then. "I'd use them in a heart beat when they meet the standards that we feel the ultimate market requires. I think they're too big. I think they're too heavy. I think they're too expensive. But you have to understand, I have pretty tough standards. But so do our customers." Saillant talks straight, even if it's not what investors want to hear. A 'transformational' event Plug reduced the direct materials cost of its GenCore unit by 29 percent in 2005. That progress has drawn the attention of two Russian companies--Interros and Norilsk Nickel--that plan to invest $217 million in Plug, which lost $51.7 million last year. Greg Silvestri, Plug's chief operating officer, said the investment will accelerate sales. "We think this has a big possible boost to our commercial sales effort, helping us gain access to meaningful markets in and out of Russia, where these partners have some influence," he said. "That's a definite." Now, Saillant is telling investors something they're happy to hear. "We've demonstrated the move from technology to placing it with customers at reasonable costs," Saillant said. "That's something other companies that are in our space haven't been able to do." He said the $217 million investment "validates how much of a lead we have," and called the investment "transformational." 'Interesting and challenging' "The company really transitioned from an R&D company to a product-focused company to a company that's now customer-focused. That's a pretty quick transition," he said. Romer worked as a product manager at Saint Gobain's plastics division in Hoosick Falls when he left to join Plug. He said he was attracted by the environmentally friendly aspects of fuel cells, which convert hydrogen, or any other hydrocarbon, into energy through an electrochemical process--not through combustion. Romer said he liked having an "opportunity to change the way people view the energy infrastructure." When Romer started, the company was focused on its home unit, and sold more than 300 of the systems. The unit allowed potential customers and potential Plug partners to get comfortable with the concept of fuel-cell systems and gave Plug a chance to monitor systems in the field. Romer said as the technology development progresses, costs associated with the systems come down, making it easier for Plug to pitch to potential customers that the system will save them money in the long run. Plug is developing a new unit, fueled by propane, for telecommunication providers that will be able to supply primary power if there is a power outage or other problem on the grid. The systems would need refueling monthly. "We're working on a system that will run 24 hours a day, seven days a week as long as there's fuel," Romer said. Verizon and BellSouth have used the systems during blackouts. "It is interesting and challenging selling a new product into a new market," Romer said. He also said home units are still in the company's sights. "If you look out in time, Plug Power is still looking at the residential market," Romer said. "We look for markets along the way where we can use technology to sell products and become profitable and build a customer base." And the telecommunications sector is the vehicle to get there, said Cynthia Mahoney White, Plug spokeswoman. "We would not have survived as a company," she said, "if we had not changed our business strategy." rderrico@bizjournals.com | 518-640-6807
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